This is the first issue of our monthly newsletter. Here you can find the latest information on Training, Quality, and Leadership initiatives.

Additionally, we'll be shining our Optum spotlight on top trends, influential trainers, success stories, and the team members who truly make us shine.

Some other areas we'll be highlighting include upcoming classes, training reporting statistics, and developmental resources to help you grow and succeed.

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The results from our recent compliance course are in. The numbers don't lie, folks. We have a reported 89% completion rate and are on track to meet our April 5th deadline.

Thanks to all who have completed the course so far!!!

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The Training Department has developed a new certification system that will be implemented on May 5th. All corporate trainers should contact Amy Kosiewski to make sure they have the latest CBTs to prepare.

Don't wait until the last minute!

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John-Michael Castillo shares his thoughts on leadership in an expandingly technological world. Learn tips for keeping current with the advances in contact center technology.

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